Shipping Policy

Last Updated: October 28, 2026

Thank you for shopping with avqenro.

This Shipping Policy explains our shipping destinations, available shipping methods, shipping fees, estimated delivery times, order processing, and other important information regarding the delivery of your purchases.

Please review this policy before placing an order.

1. Shipping Destinations

We currently offer shipping to eligible addresses within the United States.

When placing an order, please provide accurate and complete shipping information, including your full name, street address, city, state, ZIP code, and contact details.

Available shipping methods and delivery options may depend on your order and delivery address. Please review the options displayed at checkout before completing your purchase.

2. Shipping Methods, Fees, and Estimated Delivery Times

We currently offer the following shipping options for eligible orders within the United States.

Express Shipping

  • Shipping Fee: $6.99

  • Order Eligibility: Orders of $1.00 or more

  • Estimated Delivery Time: 5–8 business days

Standard Shipping

  • Shipping Fee: $3.99

  • Eligible Order Value: $0.00–$38.99

  • Estimated Delivery Time: 10–15 business days

Free Shipping

  • Shipping Fee: Free

  • Minimum Order Value: $39.00

  • Estimated Delivery Time: 10–15 business days

Free Shipping applies to eligible orders totaling $39.00 or more, subject to the conditions displayed at checkout.

The availability of shipping methods and the applicable shipping fees will be determined by the order details and the shipping options available during checkout. Please confirm the final shipping fee and estimated delivery time before submitting your order.

3. Order Processing and Shipment

After an order is submitted and payment is confirmed, we will begin the necessary order processing and shipment preparation.

Processing times may vary depending on product availability, order volume, holidays, and other operational circumstances.

The delivery timeframes listed in this policy are estimates and do not necessarily include the time required to process and prepare an order before shipment.

We will make reasonable efforts to process orders and arrange shipment in a timely manner.

4. Estimated Delivery Times

The estimated delivery times for our current shipping options are:

  • Express Shipping: 5–8 business days

  • Standard Shipping: 10–15 business days

  • Free Shipping: 10–15 business days

These timeframes are estimates and are not guaranteed delivery dates.

Actual delivery times may vary due to weather conditions, carrier operations, holidays, transportation disruptions, delivery location, or other circumstances beyond our reasonable control.

If your order has not arrived within the expected timeframe, please contact our customer support team so we can review the available shipping information.

5. Shipping Confirmation and Tracking

When your order has been shipped and tracking information is available, we will provide the relevant shipping details by email or through the available order notification system.

Tracking information may take some time to appear while the shipping carrier receives and processes the package.

If your tracking information is unavailable, has not updated, or indicates an unexpected delay, please contact us with your order number and tracking number, if available.

Customer Support Email: service@avqenro.com

We will review the information available to us and provide assistance regarding the shipment.

6. Shipping Address Changes

If you discover an error in your shipping address after placing an order, please contact our customer support team as soon as possible.

We may be able to update the shipping address before order processing or shipment begins. However, address changes cannot be guaranteed once an order has entered processing or the package has been dispatched.

Please carefully review your shipping address, ZIP code, recipient name, and contact information before completing your purchase.

If incorrect or incomplete shipping information causes a delivery problem, we will review the circumstances and explain the available options.

7. Delayed or Missing Packages

If your package has not arrived within the estimated delivery timeframe or your tracking information indicates an unusual delay, please contact our customer support team.

To help us review the issue, please provide:

  • Your order number

  • The email address used when placing your order

  • Your tracking number, if available

  • A description of the delivery issue

We will review the available information and explain the appropriate next steps.

Please note that some tracking updates may be delayed while the carrier processes the shipment.

8. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, incomplete, or different from what you ordered, please contact our customer support team.

To help us assess the issue, please provide your order number, a description of the problem, and photos of the item or packaging if available.

We will review the information and explain the appropriate resolution based on the circumstances.

Returns, replacements, and refunds will be handled in accordance with our Return & Refund Policy and applicable law.

Email: service@avqenro.com

Please contact us before returning an item so that we can provide the appropriate instructions.

9. Undeliverable Packages and Delivery Issues

A package may be undeliverable because of an incorrect address, incomplete delivery information, unsuccessful delivery attempts, or other carrier-related circumstances.

If your package is marked as undeliverable or returned to the sender, please contact our customer support team.

We will review the available shipping information and explain the next steps.

Any additional shipping arrangements, costs, or refund adjustments will be assessed according to the circumstances, our applicable policies, and applicable law.

10. Returns and Return Shipping

If you wish to return an item, please contact our customer support team before sending it back.

If your return is approved, we will provide the applicable return instructions.

Please do not send returned items before receiving instructions from our customer support team.

Our business address is not necessarily the return shipping address. Do not send returned items to our business address unless our customer support team has specifically confirmed that it is the correct destination.

For details about return eligibility, return shipping costs, and refund procedures, please review our Return & Refund Policy.

11. Contact Information

If you have questions about shipping, delivery, tracking information, or an existing order, please contact us using the information below.

Brand Name: avqenro

Company Name: Guangzhou Yuanyu Internet Technology Co., Ltd.

Customer Support Email: service@avqenro.com

Phone: +86 20 32033188

Business Address: Room 603, A205, 6th Floor, No.433, 435 Middle Zhongshan Avenue, Tianhe District, Guangzhou City, Guangdong Province, China

Website: https://avqenro.com/

When contacting us about a shipment, please include your order number and the email address used at checkout so we can assist you more efficiently.

12. Changes to This Shipping Policy

We may update this Shipping Policy from time to time to reflect changes in our shipping arrangements, business operations, services, or applicable legal requirements.

The updated version will be published on this page with a revised Last Updated date.

Any changes will be applied in accordance with applicable law and will not unlawfully restrict existing customer rights.

Thank you for choosing avqenro. We appreciate your trust and look forward to providing you with a convenient shopping experience.