Terms of Service
Last Updated: October 28, 2026
1. Introduction
Welcome to avqenro!
These Terms of Service (“Terms”) govern your access to and use of our website, online store, products, and related services.
The avqenro online store is operated by Guangzhou Yuanyu Internet Technology Co., Ltd. Throughout these Terms, the words “we,” “us,” and “our” refer to the company operating avqenro. The words “you” and “your” refer to any person accessing our website or using our services.
By visiting our website, browsing our products, placing an order, or otherwise using our services, you agree to these Terms and the applicable policies referenced herein.
If you do not agree to these Terms, please do not use our website or services.
Nothing in these Terms is intended to exclude, restrict, or override any rights that cannot be waived under applicable law.
2. Eligibility and Use of Our Website
By using our website, you represent that you are legally capable of entering into a binding agreement under applicable law.
If you are not legally able to enter into an agreement independently, you may use our services only with the involvement or authorization of a parent, guardian, or other legally authorized person where required.
You agree to use our website only for lawful purposes and in accordance with these Terms.
You must not use our website or services in any way that violates applicable laws or infringes upon the rights of others.
3. General Conditions
We reserve the right to refuse service, restrict transactions, or limit access to our services where reasonably necessary for security, fraud prevention, legal compliance, or other legitimate operational reasons.
Any such action will be taken in accordance with applicable law and will not unlawfully interfere with your existing rights.
You agree not to reproduce, duplicate, copy, sell, resell, or exploit any part of our website or services for commercial purposes without our prior written permission, except where such activity is permitted by applicable law.
We may update, modify, or discontinue certain website features or services as necessary, subject to applicable legal requirements.
4. Product Information and Availability
We make reasonable efforts to present accurate product descriptions, images, specifications, and other information on our website.
However, actual product appearance may vary slightly from displayed images due to screen settings, lighting, manufacturing differences, or product updates.
We do not guarantee that every product description, image, or other website content will always be completely free from errors.
Product availability may change without notice. If a product becomes unavailable after an order is placed, we will review the situation and provide appropriate information or remedies in accordance with applicable law.
If a product listing contains a material error, we will address the issue in accordance with applicable law and the circumstances of the transaction.
5. Prices, Fees, and Payment
Product prices are displayed on the relevant product pages and during checkout.
Shipping fees, applicable taxes, and other charges, where applicable, will be displayed during the purchase process as required by law.
Our current shipping options for eligible orders within the United States are:
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Express Shipping: $6.99 for eligible orders of $1.00 or more.
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Standard Shipping: $3.99 for orders valued between $0.00 and $38.99.
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Free Shipping: Free shipping on eligible orders totaling $39.00 or more.
The shipping options and final charges applicable to your order will be displayed at checkout. Please refer to our Shipping Policy for additional information.
We accept the payment methods made available during checkout. Payment processing may be handled by third-party payment providers and is subject to their applicable procedures and requirements.
You agree to provide accurate and complete billing and payment information and to use a payment method that you are authorized to use.
If a payment cannot be authorized or processed, we may be unable to complete your order.
6. Orders and Order Acceptance
Submitting an order constitutes a purchase request. Receipt of an order confirmation does not necessarily mean that the order has been finally accepted or that every aspect of the transaction has been completed.
We may review orders for payment verification, product availability, pricing accuracy, shipping information, and potential fraudulent activity.
If an order cannot be fulfilled because of an inventory issue, payment problem, material pricing error, or other legitimate reason, we will review the circumstances and notify you where appropriate.
If payment has been collected for an order that is properly canceled or cannot be fulfilled, any required refund will be handled in accordance with applicable law.
The formation of a sales contract and the rights of both parties will be determined by the applicable checkout terms and applicable law.
7. Order Changes and Cancellations
If you wish to change or cancel an order, please contact our customer support team as soon as possible.
Email: service@avqenro.com
We will review the order status and determine whether the requested change or cancellation can be accommodated.
Once an order has entered processing, packing, or shipment, changes or cancellations may no longer be possible.
If an order has already been shipped, you may need to follow the return procedure described in our Return & Refund Policy.
Nothing in this section limits any cancellation, withdrawal, refund, or other rights available to you under applicable law.
8. Shipping and Delivery
We currently offer shipping to eligible addresses within the United States.
Available shipping methods, shipping fees, and estimated delivery times are described in our Shipping Policy and displayed during checkout.
Our current estimated delivery times are:
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Express Shipping: 5–8 business days.
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Standard Shipping: 10–15 business days.
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Free Shipping: 10–15 business days.
These estimates generally refer to the shipping period and do not necessarily include order processing and preparation time.
Delivery estimates are not guaranteed arrival dates. Delays may occur because of carrier operations, weather conditions, holidays, transportation disruptions, or other circumstances.
If your package is delayed, missing, damaged, or marked as undeliverable, please contact our customer support team for assistance.
Our responsibilities regarding delivery, loss, damage, and other shipping issues will be determined in accordance with applicable law.
9. Returns, Refunds, and Exchanges
Returns, refunds, and exchanges are handled in accordance with our Return & Refund Policy and applicable law.
Please review that policy for information about return eligibility, return procedures, shipping costs, refund processing, and other applicable conditions.
If you wish to return an item, contact our customer support team before sending it back.
Email: service@avqenro.com
Please do not send returned items before receiving the applicable return instructions.
If an item arrives damaged, defective, incomplete, or different from what you ordered, please contact us so we can review the issue and explain the appropriate next steps.
Nothing in our policies is intended to exclude or restrict remedies required under applicable law.
10. Intellectual Property
Unless otherwise indicated, the content on our website, including text, graphics, logos, images, product descriptions, design elements, and other materials, is owned by us, licensed to us, or otherwise used with appropriate authorization.
This content is protected by applicable intellectual property laws.
You may access and use website content for personal, non-commercial shopping purposes.
You may not reproduce, distribute, modify, publish, display, or commercially exploit our content without prior written permission, except where permitted by applicable law.
Nothing in these Terms transfers ownership of our intellectual property to you.
11. Third-Party Services and Links
Our website may use third-party services to support payment processing, website hosting, analytics, shipping, customer support, and other operational functions.
Our website may also contain links to third-party websites or services for your convenience.
Third-party services may be subject to separate terms and privacy policies.
We are not responsible for the independent content or practices of third-party websites that we do not control, except to the extent responsibility cannot be excluded under applicable law.
Your use of third-party services is subject to the terms and conditions applicable to those services.
12. User Information and Communications
When you submit information through our website, place an order, or contact our customer support team, you agree to provide information that is accurate and not misleading.
You are responsible for keeping your order and contact information current and complete.
If you submit reviews, feedback, suggestions, or other communications to us, you confirm that you have the right to provide that content and that it does not violate applicable law or the rights of others.
We may use feedback you voluntarily provide to improve our products and services, subject to applicable law and our Privacy Policy.
Your personal information will be handled in accordance with our Privacy Policy.
13. Prohibited Uses
You may not use our website or services:
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For any unlawful or fraudulent purpose.
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To submit false, misleading, or unauthorized information.
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To infringe intellectual property, privacy, or other rights belonging to us or third parties.
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To interfere with website functionality, security, or availability.
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To attempt unauthorized access to accounts, systems, or networks.
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To transmit malicious code, viruses, or other harmful material.
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To interfere with payment processing or engage in fraudulent transactions.
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To collect or misuse other users' personal information without authorization.
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To circumvent applicable security measures or abuse our services.
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In any other manner that violates these Terms or applicable law.
If we identify activity that reasonably appears to violate these restrictions, we may investigate and take appropriate action in accordance with applicable law.
14. Errors, Inaccuracies, and Omissions
Occasionally, information on our website may contain typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, shipping charges, availability, or other details.
We reserve the right to correct errors and update information where necessary.
If an error materially affects an existing order, we will address the issue in accordance with applicable law and the circumstances of the transaction.
We will not use this section to unlawfully avoid obligations arising from an accepted order or to restrict rights that cannot be waived under applicable law.
15. Disclaimer of Warranties
We make reasonable efforts to maintain our website and provide accurate information.
However, to the extent permitted by applicable law, our website and online services are provided on an “as available” basis, and we do not guarantee uninterrupted or error-free website operation.
We do not warrant that every website feature will always be available or that all technical issues can be prevented.
Nothing in this section excludes any mandatory consumer rights, statutory warranties, product guarantees, or other protections that apply under applicable law.
16. Limitation of Liability
To the extent permitted by applicable law, we will not be responsible for losses that arise solely from circumstances beyond our reasonable control, including certain third-party service interruptions or external technical disruptions.
Any limitation of liability under these Terms applies only to the extent legally permitted.
Nothing in these Terms excludes or limits liability for fraud, intentional misconduct, negligence, product-related liability, breach of obligations, or other matters where exclusion or limitation is prohibited by applicable law.
Our liability and any available remedies will be determined in accordance with applicable law and the circumstances of the relevant transaction.
17. Indemnification
To the extent permitted by applicable law, you agree to be responsible for losses, claims, or reasonable expenses arising directly from your unlawful use of our website, your violation of these Terms, or your infringement of the rights of another person.
This provision does not require you to indemnify us for losses caused by our own unlawful conduct or waive any rights that cannot legally be waived.
18. Privacy
Your use of our website is also subject to our Privacy Policy, which explains how we collect, use, disclose, and protect personal information.
By using our services, you acknowledge that your personal information will be handled as described in that policy and in accordance with applicable law.
Please review our Privacy Policy for further details about personal information, cookies, third-party service providers, and available privacy choices.
19. Suspension and Termination
We may suspend or restrict access to certain website features where reasonably necessary to protect website security, prevent fraud, comply with legal requirements, or address violations of these Terms.
Any suspension or restriction will be handled in accordance with applicable law.
Termination or restriction of access does not remove rights or obligations that have already arisen from a transaction, except as permitted by applicable law.
20. Governing Law and Consumer Rights
These Terms and transactions conducted through our website will be interpreted and applied in accordance with applicable law.
If you are a consumer, mandatory consumer protection laws applicable to your transaction may provide rights that cannot be excluded by these Terms.
Nothing in these Terms is intended to deprive you of any non-waivable legal rights or remedies.
Any dispute arising from your use of our website or a transaction with us will be addressed in accordance with applicable law.
21. Changes to These Terms
We may revise these Terms from time to time to reflect changes in our business operations, services, website features, or legal requirements.
The revised version will be published on this page with an updated Last Updated date.
Changes will take effect as required by applicable law. Where necessary, we will provide notice or obtain consent before applying changes.
Any changes affecting existing orders or customer rights will be handled in accordance with applicable law.
22. Severability
If any provision of these Terms is determined to be unlawful, invalid, or unenforceable, that provision will be interpreted or limited to the extent necessary to comply with applicable law.
The remaining provisions will continue to apply to the extent they remain valid and enforceable.
23. Entire Agreement
These Terms, together with the applicable policies published on our website, constitute the terms governing your use of our website and services, subject to any separate agreement that applies to a particular transaction.
If a conflict arises between these Terms and a mandatory legal requirement, the applicable legal requirement will prevail.
Nothing in this section limits any rights or obligations that cannot legally be excluded.
24. Contact Information
If you have questions about these Terms of Service, our website, or an order, please contact us using the information below.
Brand Name: avqenro
Company Name: Guangzhou Yuanyu Internet Technology Co., Ltd.
Customer Support Email: service@avqenro.com
Phone: +86 20 32033188
Business Address: Room 603, A205, 6th Floor, No.433, 435 Middle Zhongshan Avenue, Tianhe District, Guangzhou City, Guangdong Province, China
For order-related inquiries, please include your order number and the email address used when placing your order so we can assist you more efficiently.
Thank you for visiting avqenro and for choosing to shop with us.