Privacy policy

Privacy Policy

Last Updated: October 28, 2026

At avqenro, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, disclose, and otherwise process personal information when you visit our website, browse our products, place an order, or communicate with us.

The avqenro online store is operated by Guangzhou Yuanyu Internet Technology Co., Ltd. Our online store is powered by Shopify, which provides the ecommerce platform that enables us to offer our products and related services.

In this Privacy Policy, “we,” “us,” and “our” refer to the company operating avqenro, and “you” and “your” refer to visitors, customers, and other individuals whose personal information we process.

Please read this Privacy Policy carefully to understand our privacy practices and the choices available to you.

1. Personal Information We Collect

The personal information we collect depends on how you interact with our website and services, the information you provide, and applicable law.

1.1 Contact Information

We may collect contact information necessary to process orders, arrange delivery, and respond to inquiries, including:

  • Full name

  • Email address

  • Telephone number

  • Billing address

  • Shipping address

  • Other contact details you choose to provide

1.2 Order and Transaction Information

When you place or attempt to place an order, we may collect information relating to your transactions, including:

  • Order numbers and order details

  • Products viewed, added to your cart, purchased, returned, or exchanged

  • Purchase history

  • Order totals and transaction records

  • Payment status and transaction confirmation

  • Shipping and tracking information

  • Cancellation, return, and refund requests

1.3 Payment Information

We may process payment-related information necessary to complete transactions, verify payments, process refunds, and prevent fraudulent activity.

Depending on the payment method used, payment information may include transaction details, billing information, payment authorization data, and other information required by the relevant payment provider.

Payment card details and other sensitive payment information may be processed directly by Shopify or third-party payment service providers. The information we receive or retain depends on the payment method and services used.

1.4 Account Information

If you create or use a customer account, we may collect information associated with that account, including account details, login information, preferences, settings, and related account activity.

1.5 Customer Support Communications

When you contact us, we may collect the information you provide, including inquiries, order-related details, correspondence, and photographs or other attachments you submit.

We use this information to respond to your questions, investigate issues, and provide customer support.

1.6 Device and Website Usage Information

When you visit or interact with our website, we and our service providers may automatically collect certain technical and usage information, including:

  • IP address

  • Browser type and settings

  • Device and operating system information

  • Network information and device identifiers

  • Pages and products viewed

  • Items added to your shopping cart

  • Referring websites

  • Dates, times, and duration of website visits

  • Interactions with website features

  • Information collected through cookies and similar technologies

We use this information, as permitted by applicable law, to operate, maintain, secure, and improve our website and services.

2. Sources of Personal Information

We may collect personal information from the following sources:

  • Directly from you: When you place an order, complete checkout, create an account, contact customer support, or otherwise provide information to us.

  • Automatically through our website: When you browse or interact with our website, including through cookies and similar technologies.

  • From service providers: When Shopify, payment processors, shipping providers, analytics providers, or other service providers process information on our behalf or provide information necessary to operate our services.

  • From business partners and other third parties: Where permitted by applicable law and relevant to providing, maintaining, or improving our services.

We handle personal information in accordance with this Privacy Policy and applicable law.

3. How We Use Personal Information

We may use personal information for the following purposes.

3.1 Order Processing and Fulfillment

We may use your information to:

  • Receive and process orders

  • Confirm and process payments

  • Arrange shipping and delivery

  • Provide order confirmations and shipping updates

  • Manage returns, exchanges, cancellations, and refunds

  • Respond to order-related inquiries

  • Maintain transaction and business records

3.2 Customer Support

We may use personal information to respond to inquiries, investigate order issues, address delivery problems, assist with returns and refunds, and communicate with you about your purchases.

3.3 Website Operation and Improvement

We may use personal information to maintain our website, improve our products and services, understand how customers interact with our store, troubleshoot technical issues, improve website functionality, and enhance the shopping experience.

3.4 Marketing and Advertising

Where permitted by applicable law and subject to any required consent or privacy choices, we may use personal information to:

  • Send promotional emails or other marketing communications

  • Inform customers about products, offers, and promotions

  • Measure marketing campaign performance

  • Display advertisements for our products or services

  • Personalize product recommendations or advertising

You may unsubscribe from promotional emails by following the instructions included in those communications.

Unsubscribing from marketing communications will not prevent us from sending necessary transactional messages, such as order confirmations, shipping updates, refund notifications, or customer support responses.

3.5 Security and Fraud Prevention

We may use personal information to verify transactions, protect customer accounts, detect and investigate suspected fraud, prevent unauthorized access, and maintain the security and integrity of our website and services.

3.6 Legal Compliance and Protection of Rights

We may use personal information to comply with applicable laws, respond to lawful requests from authorities, resolve disputes, enforce our terms and policies, and protect the rights, property, and safety of our business, customers, and others.

We will not use personal information for purposes that are incompatible with this Privacy Policy except as permitted or required by applicable law.

4. How We Share Personal Information

We may disclose personal information to third parties when reasonably necessary to provide our services, operate our business, or comply with applicable law.

These third parties may include the following.

4.1 Shopify

Our online store is hosted by Shopify. Shopify may process personal information to provide ecommerce services, support transactions, maintain platform security, and improve its services.

4.2 Payment Service Providers

We may share relevant information with payment processors and financial service providers to process payments, verify transactions, prevent fraud, and manage refunds.

4.3 Shipping and Fulfillment Providers

We may share necessary information, such as your name, shipping address, telephone number, and order details, with shipping carriers, logistics providers, and fulfillment partners to deliver your purchases and handle related delivery issues.

4.4 Technology and Customer Support Providers

We may share information with, or authorize the processing of information by, service providers that assist with website hosting, information technology, analytics, customer support, cloud storage, order management, and other business operations.

4.5 Advertising and Marketing Partners

Where applicable, we may share certain information with advertising or marketing service providers to deliver advertisements, measure advertising performance, or improve marketing activities, subject to applicable law and your privacy choices.

Depending on where you live, you may have the right to opt out of certain disclosures or processing activities related to targeted advertising or similar purposes.

4.6 Legal Requirements and Business Transactions

We may disclose personal information when required or permitted by applicable law, including in response to lawful requests from courts, regulators, or government authorities.

We may also disclose or transfer relevant information in connection with a merger, acquisition, restructuring, financing, bankruptcy, or sale of all or part of our business, subject to applicable legal requirements.

We do not authorize third parties to use personal information for purposes beyond those permitted by applicable law and the relevant service arrangements.

5. Relationship With Shopify

Our online store is hosted by Shopify, which provides the ecommerce platform and related technology used to operate our store.

Shopify may collect and process information about your access to and use of our website to provide, maintain, and improve its ecommerce platform.

Information submitted through our store may be processed by Shopify and other service providers in countries or regions outside your place of residence.

Depending on the Shopify features and services used by our store, Shopify may also process information relating to your interactions with our store and other Shopify services.

In certain circumstances, Shopify may independently determine how personal information is processed and may be responsible for responding to privacy requests relating to its own processing activities.

For more information about Shopify's privacy practices, please review the following resources:

Shopify Privacy Policy:

https://www.shopify.com/legal/privacy/app-users

Shopify Privacy Controls:

https://privacy.shopify.com/en

6. Cookies and Similar Technologies

Our website and certain service providers may use cookies, pixels, and similar technologies to operate our services and understand how visitors interact with our store.

These technologies may be used to:

  • Maintain shopping cart and session information

  • Remember preferences and settings

  • Support website functionality and security

  • Understand website traffic and usage

  • Analyze the performance of our services

  • Improve marketing and advertising activities, where applicable

The specific technologies used depend on our website configuration, Shopify features, and any third-party services we use.

You may be able to manage or delete cookies through your browser settings. Disabling certain cookies may affect the availability or functionality of some website features.

Where required by applicable law, we will provide appropriate choices or controls for cookies and other tracking technologies.

If cookie consent or privacy preference tools are available on our website, you may use those tools to manage the applicable preferences.

7. International Transfers of Personal Information

Our business is operated by Guangzhou Yuanyu Internet Technology Co., Ltd., which is located in China. Our online store is powered by Shopify, and our service providers may operate in different countries or regions.

As a result, personal information may be transferred to, stored in, or processed in China, the United States, or other countries or regions where Shopify and our service providers operate.

The privacy laws and protections in those locations may differ from those in your state or country of residence.

Where required by applicable law, we will take appropriate steps to protect personal information transferred internationally. These steps may include using legally recognized transfer mechanisms or contractual safeguards.

If you have questions about the international processing of your personal information, please contact us using the details provided below.

8. Data Retention and Security

8.1 Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to fulfill orders, provide customer support, maintain business records, comply with legal obligations, resolve disputes, and prevent fraud.

The applicable retention period depends on the type of information, the purpose for which it is used, and any relevant legal or operational requirements.

When personal information is no longer reasonably necessary, we will take appropriate steps to delete, de-identify, or otherwise dispose of it, subject to applicable law.

8.2 Data Security

We take reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

We also take appropriate steps to work with service providers that process information on our behalf.

However, no method of electronic transmission or storage is completely secure. We cannot guarantee absolute security.

If a personal information incident occurs, we will take appropriate action in accordance with applicable law.

9. Your Privacy Rights and Choices

Depending on your state of residence and applicable privacy laws, you may have certain rights regarding your personal information.

These rights may include:

  • Right to Access: Request access to certain personal information we maintain about you.

  • Right to Correction: Request correction of inaccurate personal information.

  • Right to Deletion: Request deletion of certain personal information, subject to applicable exceptions.

  • Right to Data Portability: Request a copy of certain personal information in a portable format where required by law.

  • Right to Opt Out: Opt out of certain sales, sharing, or processing of personal information for targeted advertising where these rights apply.

  • Right to Withdraw Consent: Withdraw consent where processing is based on consent and applicable law provides this right.

  • Right to Appeal: Where required by applicable law, appeal a decision we make concerning your privacy request.

These rights are subject to applicable legal requirements and exceptions.

To submit a privacy request, please contact us at:

Email: service@avqenro.com

Please describe your request clearly. We may need to verify your identity before processing it. Where permitted by applicable law, an authorized agent may submit a request on your behalf, subject to any required verification or authorization.

We will respond to eligible requests within the time required by applicable law.

We will not unlawfully discriminate against you for exercising privacy rights available to you under applicable law.

Where applicable, you may also use the privacy controls provided through our website or Shopify to manage available privacy preferences.

10. Marketing Communications

Where permitted by applicable law, we may send promotional communications about our products, offers, and services.

You can unsubscribe from promotional emails by following the instructions included in the email.

Even if you opt out of marketing communications, we may continue to send non-promotional messages necessary to fulfill orders, provide shipping updates, process returns or refunds, respond to inquiries, or manage your account.

If we use SMS marketing or other marketing channels, applicable consent and opt-out requirements will apply.

11. Children's Privacy

Our services are not intended for children who are below the applicable legal age in their jurisdiction.

We do not knowingly collect personal information from children in violation of applicable law.

If you believe that a child has provided personal information to us improperly, please contact us using the information below. We will review the matter and take appropriate action as required by applicable law.

12. Third-Party Websites and Services

Our website may contain links to websites, applications, or services operated by third parties.

Those third parties may have their own privacy policies, security practices, and terms of service.

We do not control independent third-party websites or services and are not responsible for their privacy practices. This does not exclude any responsibility that cannot be excluded under applicable law.

We encourage you to review the relevant privacy policies before providing personal information to third-party websites or services.

13. Privacy Inquiries and Complaints

If you have concerns about how we collect, use, or disclose your personal information, please contact us using the contact details provided below.

Depending on your location, you may also have the right to appeal a decision concerning your privacy request or submit a complaint to the appropriate privacy or data protection authority.

We will review privacy inquiries and respond in accordance with applicable law.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, website features, technology, service providers, or applicable legal requirements.

When we make changes, we will publish the revised policy on this page and update the “Last Updated” date as appropriate.

Where required by applicable law, we will provide additional notice or obtain consent for material changes.

We encourage you to review this page periodically to remain informed about our privacy practices.

15. Contact Information

If you have questions about this Privacy Policy, our privacy practices, or your privacy rights, please contact us using the information below.

Brand Name: avqenro

Legal Company Name: Guangzhou Yuanyu Internet Technology Co., Ltd.

Customer Support Email: service@avqenro.com

Business Phone: +86 20 32033188

Business Address: Room 603, A205, 6th Floor, No.433, 435 Middle Zhongshan Avenue, Tianhe District, Guangzhou City, Guangdong Province, China

Website: https://avqenro.com/

We will review your inquiry and respond in accordance with applicable law.

Thank you for choosing avqenro. We appreciate your trust and support.