Terms of Purchase

Last Updated: October 28, 2026

1. Introduction

Welcome to avqenro.

These Terms of Purchase govern the purchase of products through our online store, including order submission, payment, order confirmation, shipping, delivery, cancellations, returns, and refunds.

The avqenro online store is operated by Guangzhou Yuanyu Internet Technology Co., Ltd. Throughout these Terms, “we,” “us,” and “our” refer to the company operating avqenro, while “you” and “your” refer to the customer placing an order.

By placing an order through our website, you agree to these Terms of Purchase, together with our applicable Terms of Service and other relevant store policies.

Nothing in these Terms is intended to exclude or restrict any rights that cannot be waived under applicable law.

2. Product Information and Availability

We make reasonable efforts to ensure that product descriptions, images, specifications, and prices displayed on our website are accurate and up to date.

Actual product appearance may vary slightly due to lighting, screen settings, manufacturing differences, or product updates.

Product availability may change without notice. Adding a product to your shopping cart does not guarantee that the product will remain available until checkout is completed.

If a product becomes unavailable or a material error is identified after an order is submitted, we will review the circumstances and communicate with you where appropriate. Any cancellation or refund will be handled in accordance with applicable law.

3. Prices and Additional Charges

Product prices are displayed on the relevant product pages and during checkout.

Shipping fees and any applicable taxes or other charges will be presented during the purchase process as required by applicable law.

Our current shipping options for eligible orders within the United States are:

• Express Shipping: $6.99 for eligible orders of $1.00 or more.

• Standard Shipping: $3.99 for orders valued between $0.00 and $38.99.

• Free Shipping: Free shipping on eligible orders totaling $39.00 or more.

The final shipping fee and available shipping methods will be displayed at checkout. Please review your order total before submitting your purchase.

If a pricing or checkout error materially affects an order, we will address it in accordance with applicable law and the circumstances of the transaction.

4. Placing an Order

To place an order, select the desired product, choose any available options, provide the required information, and complete the checkout process.

Before submitting your order, please review:

• Product names, descriptions, and quantities.

• The applicable product prices.

• Your shipping and billing information.

• The selected shipping method and associated fee.

• The final order total.

• The payment information provided.

You are responsible for providing accurate and complete information when placing an order.

If you discover an error after submitting an order, please contact our customer support team as soon as possible.

Customer Support Email: service@avqenro.com

5. Order Confirmation and Acceptance

After you submit an order, you may receive an order confirmation email acknowledging that your order has been received.

An order confirmation email does not necessarily mean that the order has been finally accepted or that every stage of processing has been completed.

We may review orders to verify payment, product availability, shipping information, pricing accuracy, and potential fraudulent activity.

Where an order cannot be fulfilled, we will review the circumstances and notify you where appropriate. Any payment collected for an order that is canceled or cannot be fulfilled will be refunded where required by applicable law.

The point at which a purchase contract is formed will be determined by the applicable checkout terms and applicable law.

6. Payment

Payment must be submitted using a payment method made available during checkout.

Payment processing may be handled by Shopify or third-party payment service providers. The availability and processing requirements of each payment method may vary.

By submitting payment information, you confirm that you are authorized to use the selected payment method.

If a payment is declined, cannot be authorized, or cannot be completed, your order may not be processed.

Any payment-related information will be handled in accordance with our Privacy Policy and the applicable practices of the payment service provider.

7. Order Processing

After an order is submitted and payment is confirmed, we will begin the necessary order processing and shipment preparation.

Processing times may vary depending on product availability, order volume, holidays, and other operational circumstances.

The shipping timeframes published on our website refer to estimated delivery periods and do not necessarily include the time required to process and prepare an order before shipment.

We will make reasonable efforts to process orders in a timely manner. However, processing and delivery times are estimates unless otherwise expressly stated.

8. Shipping and Delivery

We currently offer shipping to eligible addresses within the United States.

Our current estimated shipping times are:

• Express Shipping: 5–8 business days.

• Standard Shipping: 10–15 business days.

• Free Shipping: 10–15 business days.

The applicable shipping method, fee, and estimated delivery time will be displayed during checkout.

These timeframes are estimates and are not guaranteed arrival dates. Actual delivery may be affected by carrier operations, weather conditions, holidays, transportation disruptions, or other circumstances.

For further information about shipping arrangements, tracking, delays, and delivery issues, please review our Shipping Policy.

Our obligations regarding delivery and any applicable remedies will be determined in accordance with applicable law.

9. Changes and Cancellations

If you wish to change or cancel an order, please contact our customer support team as soon as possible.

Email: service@avqenro.com

We will review your order status and determine whether the requested change or cancellation can be accommodated.

Once an order has entered processing, packing, or shipment, changes or cancellations may no longer be possible.

If an order has already been shipped, you may need to follow the applicable return procedure.

Nothing in this section limits any cancellation, withdrawal, refund, or other rights available under applicable law.

10. Returns and Refunds

Returns, refunds, and exchanges are handled in accordance with our Return & Refund Policy and applicable law.

Please review our Return & Refund Policy for details about:

• Return eligibility and applicable time limits.

• Product condition requirements.

• How to request a return.

• Return shipping responsibilities.

• Refund processing procedures.

• Damaged, defective, or incorrectly supplied products.

If you wish to return an item, please contact our customer support team before sending it back.

Customer Support Email: service@avqenro.com

Please do not send returned products before receiving the applicable return instructions.

If an item arrives damaged, defective, incomplete, or different from what you ordered, please contact us so we can review the issue and explain the appropriate next steps.

Any applicable refund or other remedy will be handled in accordance with our published policies and applicable law.

11. Order Errors and Incorrect Information

Please carefully review your order details before completing checkout.

If you notice an incorrect product selection, quantity, shipping address, or other order detail after submitting your purchase, contact us as soon as possible.

We will review the order status and explain whether the requested correction can be made.

Changes cannot be guaranteed once an order has entered processing or shipment.

If an error on our part affects your order, we will review the circumstances and provide an appropriate resolution in accordance with applicable law.

12. Damaged, Defective, or Incorrect Products

If you receive a product that is damaged, defective, incomplete, or different from the item ordered, please contact our customer support team.

To help us review your request, please provide:

• Your order number.

• The email address used when placing your order.

• A description of the issue.

• Photos of the product and packaging, if available.

We will review the information and explain the appropriate next steps.

Depending on the circumstances, available remedies may include a replacement, return, refund, or another remedy required by applicable law.

Please contact us before returning the product so that we can provide the appropriate instructions.

13. Promotions and Discounts

From time to time, we may offer promotions, discounts, or other special offers.

Promotional offers may be subject to specific eligibility requirements, expiration dates, usage limits, or other conditions displayed with the offer.

Unless otherwise stated, promotional offers cannot be assumed to be combinable with other discounts.

We will communicate applicable promotional conditions during the relevant offer or checkout process.

Any promotion-related restrictions will be applied in accordance with applicable law.

14. Third-Party Payment and Service Providers

Our online store may rely on third-party providers to support payment processing, website functionality, order processing, shipping, and other services.

These providers may have their own terms, policies, and procedures.

Your use of a third-party payment method may be subject to the provider's applicable terms and authorization requirements.

Our use of third-party services does not eliminate any obligations or responsibilities that we have under applicable law.

15. Privacy and Customer Information

We collect and process personal information as necessary to accept and fulfill orders, process payments, arrange delivery, provide customer support, prevent fraud, and meet applicable legal obligations.

Your personal information will be handled in accordance with our Privacy Policy and applicable law.

Please ensure that your contact information and shipping details are accurate so that we can communicate with you regarding your purchase.

16. Limitation of Liability

We will fulfill our obligations relating to purchases in accordance with applicable law.

To the extent permitted by applicable law, we are not responsible for delays or disruptions caused solely by circumstances beyond our reasonable control.

Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by law, including any applicable mandatory consumer protection rights, statutory warranties, or remedies relating to defective products.

Our liability and any available remedies will be determined in accordance with applicable law and the circumstances of the transaction.

17. Applicable Law and Consumer Rights

These Terms of Purchase will be interpreted and applied in accordance with applicable law.

Depending on your location and the circumstances of your purchase, mandatory consumer protection laws may provide rights relating to product quality, delivery, cancellation, refunds, and other matters.

Nothing in these Terms is intended to waive, exclude, or restrict any legal rights or remedies that cannot be waived or restricted under applicable law.

Any dispute relating to a purchase will be addressed in accordance with applicable law.

18. Changes to These Terms

We may update these Terms of Purchase from time to time to reflect changes in our business practices, products, checkout procedures, services, or applicable legal requirements.

The revised version will be published on this page with an updated Last Updated date.

Changes will take effect as required by applicable law. Where necessary, we will provide notice or obtain consent before applying changes.

Changes affecting existing orders or customer rights will be handled in accordance with applicable law.

19. Contact Information

If you have questions about a purchase, payment, order status, shipping, cancellation, return, or refund, please contact us using the information below.

Brand Name: avqenro

Company Name: Guangzhou Yuanyu Internet Technology Co., Ltd.

Customer Support Email: service@avqenro.com

Phone: +86 20 32033188

Business Address: Room 603, A205, 6th Floor, No.433, 435 Middle Zhongshan Avenue, Tianhe District, Guangzhou City, Guangdong Province, China

For order-related inquiries, please include your order number and the email address used at checkout so we can assist you more efficiently.

Thank you for shopping with avqenro. We appreciate your trust and look forward to serving you.